Frequently Asked Questions
Everything you need to know about our premium spirits and services.
Where does Rabbit Hole Distillery ship?
We currently ship our spirits to select states within the US where direct-to-consumer alcohol sales are permitted by law. Please check our shipping map at checkout for the most up-to-date list of available locations.
Do I need to be present to sign for my delivery?
Yes. Federal law requires an adult signature (21+) for all alcohol deliveries. Carriers are not permitted to leave packages at the door without verifying age and obtaining a signature.
What is your return policy on spirits?
Due to state and federal regulations, we cannot accept returns of alcoholic beverages. If your bottle arrives damaged or there is an error with your order, please contact our support team within 48 hours for a replacement or refund.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and picked up by the carrier, you will receive an email notification containing a tracking number to monitor your shipment's progress.
Are your whiskeys gluten-free?
While the distillation process generally removes gluten proteins, we recommend that customers with severe sensitivities consult with a physician. Our mash bills contain grains like rye, barley, and wheat.
Can I purchase a gift card for the online store?
Yes, we offer digital gift cards that can be redeemed for any of our spirits or merchandise available on our official website.