Returns & Exchanges

Due to the perishable nature of our artisanal spirits and food products, Rabbit Hole Distillery can only accept returns on damaged or defective items within 30 days of purchase. We are committed to ensuring your experience meets our high standards of quality and craftsmanship.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and a brief explanation of the issue regarding your delivery.

• 2.
  Document Damage

  Please provide clear photographic evidence of any broken seals, damaged packaging, or defective goods to expedite your claim.

• 3.
  Receive Authorization

  Once reviewed, our team will issue a Return Merchandise Authorization (RMA) and a prepaid shipping label if a physical return is required.

• 4.
  Refund or Replacement

  After processing your request, we will initiate a full refund to your original payment method or ship a replacement bottle at no additional cost.